Shipping & Returns

Last updated: 28 December 2025

 

Waxx Lyrical ships every record with care and clarity. This page explains how we pack, post, track, and support your order — especially when things go off-script.

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If you need help at any point:
📧 team@waxxlyrical.com

 

📦 Shipping

 

We ship exclusively with Australia Post.

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• Australia-wide delivery (standard + express options at checkout)

• International shipping available to NZ, UK/EU, USA and select countries

• Tracking provided on dispatch

• We pack using The Stiffy, a custom-designed vinyl mailer from The Grooveman. We’ve done the research and tested the competition — this is the one that wins. Since switching to The Stiffy full-time, we’ve had zero records damaged in transit.
   

⏳ Processing time: 2–5 business days (subscription boxes ship monthly)

🚚 Estimated delivery:

• Australia: 3–10 business days

• International: 2–4 weeks (customs may delay)

 

📲 Track Your Order (strongly recommended)

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The easiest way to follow your parcel, redirect it, or get status updates is through the Australia Post App. It handles:

• Live tracking

• Redirection to post office / parcel locker

• Delivery instructions

• Proof of delivery

• Lodging enquiries for late/damaged parcels

 

👉 Get the Australia Post App 
 

🚑 If Tracking Is Delayed or Looks Stuck

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1. Check the tracking number in the Australia Post App

2. Submit a support enquiry directly in the app (fastest response)

3. Email us with your tracking number so we can follow up from our end
    

📧 team@waxxlyrical.com

Yes, we will help you. You’re not alone out there.

 

💔 Damaged Deliveries

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If your parcel turns up damaged, contact us within 7 days of delivery with:
 

• Your order number

• Photos of the record + packaging

 

We’ll look at the situation and can typically offer a solution and the best outcome we can, which may include:

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• Replacement (if stock allows)

• Store credit or partial refund

• Discount on a future shipment

 

If Australia Post caused the issue, filing through the Australia Post App first is fastest.

 

🔁 Returns & Refunds

 

We’re a small independent record club — so we handle returns on a case-by-case basis.

 

We can accept returns if:

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• The item arrived damaged or defective

• The wrong product was shipped

• A pre-order cannot be supplied

 

We cannot accept returns for:

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• Change of mind

• Manufacturing quirks that don’t affect playback (slight warp, surface noise, label misalignment)

• Records that have been opened/played unless faulty

 

🎧 Subscription Members

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If you’re a club member and need to adjust billing or shipping:

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• Update address before your next billing date

• Payment failures pause shipments until resolved

• Cancellations/pauses are done inside your secure billing portal

You’ll find the link in the Backstage members area.

 

🧾 Payments

All payments are securely processed by Stripe.
Waxx Lyrical does not store full card details — encryption is handled at the Stripe level.

 

🌍 International Orders

We ship via Australia Post’s international network. Some countries hand parcels to a local carrier once they arrive.
Customs fees / VAT are the responsibility of the recipient.

 

📍 Need Help?

We’re here to help where we can — and the Australia Post App speeds things up significantly.
📧 team@waxxlyrical.com

 

Quick Links

• Track: Get the Australia Post App

• Backstage (members only)

• Contact Support